Great Deal!! Enjoy FREE SHIPPING on any purchase above RM88 (West Malaysia) RM108 (East Malaysia) !!
FAQ

Q. How do purchase my order on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.

2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.

5. From here, you need to select your shipping methods and click “next” button.

6. Next you'll need to choose your payment method then click “Place Your Order” button.

7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.

 

 

  1. After payment done, your order will be process by us.



Q. What are the payment methods available?
Miss Momo Style offers various kind of Payment Methods as shown below :-
1. Credit Card / Online Bank Transfer
Via Ipay88 (Visa or Mastercard / Internet Banking) 


2. Invoice / Cheque / Offline Bank Transfer

Bank : PUBLIC BANK
Bank Account : 3180375524
Account Name : MISS MOMO FASHION

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info : << CLICK HERE TO UPLOAD>>
Note: Your purchased products will not be delivered until we have this confirmation.
 

Q. What are the Return/Refund T&C?

售後服務 & 退貨原則

 

  • 所有商品在發貨前均經過詳細的品檢,一般上都不會出现髒污、破損等瑕疵問題。

  • 賣場提供無條件7天鑑賞期退貨服務。

  • 所有退貨金額將保留為購物金,不能轉為現金使用,購物金可以在下次購物時抵用。

  • 退貨後若金額未達到免郵標準,購物金將會扣除原訂單運費。倘若退貨後金額未達到折價優惠標準,購物金將會扣除原折價優惠。

  • 退货商品需恢复原来样子,连同贈品/包装盒子/袋子/衣服吊牌一起退回。

  • 未退回者,退貨單將視為「未成立」。

 

 

RETURN & EXCHANGE T&C

  • Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition.

  • MISS MOMO STYLE Online Store offer 7-Days unconditional return & exchange service. 

  • Please be noted that we will refund to you in the form of Store Credit. It can be used in your future purchases with us.

  • If the returns could not meet the requirement of free shipping/special discount, do note that the cost of returns will be your responsibility.

  • All item(s) MUST BE returned in the original condition : free gift(if there is any) , original packaging and tags intact. Item(s) cannot be worn, washed or altered in anyway.

 

 

 

退換貨流程

 

瑕疵品/錯誤商品更換

  • 請於簽收商品3天內,透過Facebook粉絲專頁 線上客服進行更換。我們將請工作人員上門收件。確認商品無誤後會在3-5天內寄出。

 

 

尺寸不合適/不喜歡

  • 請於簽收商品3天內,透過Facebook粉絲專頁與線上客服聯繫。請在簽收商品7天內自付運費把商品寄回,確認無誤後將把金額轉為購物金使用,請在賣場重新下單。

 

 

 

以下情況將無法進行退換,請務必先了解清楚喲!

  • 衣物沾有美妝污跡,氣味,長時間的穿著痕跡。

  • 衣物已下水洗過。

  • 衣物已進行修改。

  • 衣物污跡被視為「只要下水便可以完全清洗乾淨」,「一般肉眼不會輕易看見的小污跡」。

  • 簽收日後超過7天。

  • 衣物有微量線頭,尺寸誤差2cm,松線,褲眼未開扣,淺/小污跡<0.2cm,小縫合未對齊 不屬於瑕疵品。

 

 

RETURN & EXCHANGE PROCEDURE

 

Defective/Incorrect Items

  • First of all, we would like to apologize for sending you Defective/Incorrect item(s). Kindly contact our customer service through our Facebook LIVE MESSENGER within 3 days upon your receive. Please send a clear snapshot of the defect to us as well. Once the return being approved, we will send a new piece to you. It can be used in your future purchases with us.

 

The Item does not fit me

  • Kindly contact our customer service through our Facebook LIVE MESSENGER within 3 days upon your receive and mail back the item(s) to us within 7days upon your receive. For exchanges, you will be responsible for paying for your own shipping costs for returning your item. Once the return being approved, we will send refund to you in the form of Store Credit.

 

Non Exchangeable and Returnable Items

  • Item(s) received is in an unsuitable condition – worn out, washed, altered or stained.

  • Item(s) has passed the 7 days service assurance window.

  • Minor variations in measurement, within 2cm, loose thread, unopened button holes, light and small staining < 0.2cm, minor stitching un-alignment, are not considered as a defect.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “ My Account ” → Click “ Edit your account information ”.Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Log-in your account → Click on “ My Account ” → Click “ Forgotten Password ” → fill in email address that used to register the account in the box → Click ” CONTINUE ” .
  2. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?
No,  once the payment made, the order cant be cancelled.


Q. What is the product's transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA only.


Q. How long does the delivery usually takes?
We are using Skynet & Abx Express courier service. Delivery usually will takes about 2 to 4 working days. It depends on the efficiency
of your area's service centre too.

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Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly << CLICK HERE >>  to chat with our customers service for us to clear your doubts.