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RETURN & EXCHANGE T&C

  1. Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition.

  2. MISS MOMO STYLE Online Store offer 7-Days unconditional return & exchange service.   

  3. Please be noted that we will refund to you in the form of Store Credit. It can be used in your future purchases with us.

  4.  If the returns could not meet the requirement of free shipping/special discount, do note that the cost of returns will be your responsibility.

  5. All item(s) MUST BE returned in the original condition : free gift(if there is any) , original packaging and tags intact. Item(s) cannot be worn, washed or altered in anyway.

RETURN & EXCHANGE PROCEDURE

Kindly contact our customer service through our Facebook LIVE MESSENGER and mail back the item(s) to us within 7days upon your receive. For exchanges, you will be responsible for paying for your own shipping costs for returning your item. Once the return being approved, we will send refund to you in the form of Store Credit.

Non Exchangeable and Returnable Items

Item(s) received is in an unsuitable condition – worn out, washed, altered or stained.

Item(s) has passed the 7 days service assurance window.

Minor variations in measurement, within 2cm, loose thread, unopened button holes, light and small staining < 0.2cm, minor stitching un-alignment, are not considered as a defect.


售後服務 退貨原則

  1. 所有商品在發貨前均經過詳細的品檢,一般上都不會出现髒污、破損等瑕疵問題。

  2. 賣場提供無條件7天鑑賞期退貨服務。

  3. 所有退貨金額將保留為購物金,不能轉為現金使用,購物金可以在下次購物時抵用。

  1. 退貨後若金額未達到免郵標準,購物金將會扣除原訂單運費。倘若退貨後金額未達到折價優惠標準,購物金將會扣除原折價優惠。

  2. 退货商品需恢复原来样子,连同贈品/包装盒子/袋子/衣服吊牌一起退回。

退換貨流程

請在簽收商品當天開始的7天鑑賞期內完成退貨退貨程序(*聯絡客服並自付運費把商品寄回),確認無誤後將把金額轉為購物金使用。 ***購物金將在下一個訂單自動扣除***

以下情況將無法進行退換,請務必先了解清楚喲!

  1. 衣物沾有买方的美妝污跡,氣味和長時間的穿著痕跡。

  2. 衣物已被下水洗過。

  3. 衣物已被進行修改。

  4. 衣物污跡被視為「只要下水便可以完全清洗乾淨」,「一般肉眼不會輕易看見的小污跡」。

  5. 簽收日後超過7天。

  6. 衣物有微量線頭,尺寸誤差2cm,松線,褲眼未開扣,淺/小污跡<0.2cm,小縫合未對齊 不屬於瑕疵品。


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